Improve Checkout Experience with Magento 2 Order Comments Extension

Providing customers with the option to leave order comments during checkout enhances communication and the overall shopping experience. Order comments are not a native feature in Magento 2, but it is a necessary function to collect customer preferences, special instructions, or delivery notes. Let's see how to configure order comments in Magento 2 and why it matters for your eCommerce store.

Why Are Order Comments Important in Magento 2?

There are several benefits to allowing customers to leave comments during checkout:

• Better Customer Experience: Customers can provide special instructions, such as preferred delivery times or special handling requirements.

• Improved Order Accuracy: Reduces confusion and increases the likelihood of order fulfillment according to customer specifications.

• Enhanced Communication: Comments from orders provide great information that can enhance service quality.

How to Configure Order Comments in Magento 2

To configure order comments, just follow the simple steps below. If you are a non-developer, the easiest way to implement this functionality without touching the code is through a good order comments extension.

Step 1: Install the Order Comments Extension

1. Go to your Magento admin panel.

2. Find and install a trusted Order Comments Extension from the Magento Marketplace or your preferred provider.

3. Once installed, ensure the module is enabled by navigating to Stores > Configuration > Sales > Checkout.

   
   

Step 2: Configure the Extension Settings

1. In the configuration menu, locate the Order Comments section.

2. Enable the feature and customize it as needed. Options may include:

   • Showing the order comment box on the checkout page

   • Making the comment field optional or mandatory

   • Customizing the comment field label

   
   

Step 3: Test the Feature

1. Place a test order to check if the order comments box appears on the checkout page.

2. Ensure that the comment is visible in the order details section of the admin panel.

3. Adjust settings if necessary for better functionality.

   
   

Best Practices for Using Order Comments

• Keep It Optional: Not all customers will have special instructions. Keep the field optional to avoid interruptions in the checkout flow.

• Use Clear Labels: Clearly explain what the comment box is for, such as “Add delivery instructions or order notes.”

• Monitor and Respond: Regularly check and respond to order comments to ensure customer requests are fulfilled.

Conclusion

Magento 2 order comment setup is a simple but efficient way to improve customer satisfaction and make order processing easier. By providing a comment field at checkout, you open the door for better communication and more personalized service. Whether it's a delivery note or a personalized message, order comments allow you to address your customers' needs and make their shopping experience more enjoyable.

For a detailed blog, visit: 

https://mageleven.com/blog/post/how-to-configure-order-comments-in-magento-2.html